Terms And Conditions

Gardeners Ruxley Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Ruxley provides gardening and related services to residential and commercial clients within its UK service area. By making a booking, accepting a quotation, or permitting work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client or you refers to the person, company or organisation that requests or receives gardening services from Gardeners Ruxley.

Company, we or us refers to Gardeners Ruxley as the gardening services provider.

Services refers to any gardening, grounds maintenance, landscaping preparation, planting, hedge trimming, lawn care, garden clearance, soil improvement or other related work that we agree to undertake.

Site refers to the garden or external area where the Services are to be performed.

Agreement refers to the contract between you and the Company, consisting of these Terms and Conditions together with any quotation, schedule, or written confirmation issued by us.

2. Scope of Services

2.1 The specific Services to be carried out, and any agreed frequency of visits, will be set out in our quotation or written confirmation. Only the work described in that documentation is included in the price unless we later agree variations in writing.

2.2 Gardeners Ruxley provides general gardening and garden maintenance services, which may include lawn mowing, edging, hedge cutting, pruning, weeding, planting, border maintenance, soil conditioning, seasonal tidy-ups, garden clearance and related tasks. Availability of particular services may vary depending on the Site, season and equipment required.

2.3 We will exercise reasonable skill and care in providing the Services, taking into account the condition of the garden, existing plants, trees and structures, as well as current horticultural best practice.

2.4 We do not provide tree surgery, structural landscaping, building works, electrical services, plumbing or similar specialist services unless expressly stated in writing. Where such services are required, you are responsible for arranging suitable contractors, and we accept no liability for their work.

3. Booking Process

3.1 You may request a quotation by contacting Gardeners Ruxley and providing details of the Site, the Services you require and your preferred schedule. We may request photographs or conduct a Site visit before confirming a quotation.

3.2 Any quotation is an estimate based on the information available at the time of issue. If, on arrival, we find that the Site conditions differ materially from those described, or that additional work is required, we reserve the right to revise the quotation before commencing work.

3.3 A booking is confirmed when you accept our quotation or written proposal, verbally or in writing, and we confirm a date and time for the visit. By confirming a booking, you warrant that you are the owner of the property or are authorised by the owner to arrange gardening services.

3.4 For regular maintenance Services, we may agree an ongoing schedule of visits. Unless otherwise agreed, such arrangements continue on a rolling basis until terminated in accordance with these Terms and Conditions.

4. Access and Client Responsibilities

4.1 You must ensure that we have safe and suitable access to the Site at the agreed times. This includes providing entry codes, keys or presence on Site if required. If we are unable to gain access, this may be treated as a late cancellation and may result in a charge.

4.2 You are responsible for ensuring that the Site is reasonably clear of obstructions, pet waste, hazardous materials and any items that could impede the safe delivery of the Services. We may decline to work in areas that present a risk to health and safety.

4.3 You must inform us in advance of any known hazards, restrictions or special conditions affecting the Site, such as underground services, fragile surfaces, protected trees, shared boundaries or access limitations.

4.4 Children and pets should be kept away from the working area while the Services are being carried out. Certain treatments, such as lawn feeds or weed control products, may require restricted access for a specified period; any such instructions must be followed.

5. Pricing and Payment Terms

5.1 The price for the Services will be as set out in our quotation or written confirmation. Prices may be based on an hourly rate, a fixed price per visit or a fixed price for a defined project.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of labour and the use of our standard equipment. The cost of plants, materials, specialised machinery or third-party services will be itemised separately where applicable.

5.3 We reserve the right to adjust our rates from time to time to reflect changes in labour, fuel, materials and other costs. For ongoing maintenance Services, we will provide reasonable notice of any price changes.

5.4 Payment is due in accordance with the terms stated on our invoice. For one-off jobs, payment is usually due on completion of the Services. For regular maintenance Services, payment may be due after each visit or monthly in arrears, as notified to you.

5.5 We may require a deposit or part payment in advance for larger projects, the purchase of plants and materials, or work scheduled over multiple days. Deposits are generally non-refundable once we have committed time or ordered materials, subject to your statutory rights.

5.6 If payment is not received by the due date, we reserve the right to charge reasonable late payment interest and administrative costs, and to suspend further Services until all outstanding amounts are settled.

6. Cancellations, Rescheduling and Delays

6.1 You may cancel or reschedule a booked visit by giving us at least 24 hours notice before the scheduled start time. Where adequate notice is given, no cancellation charge will usually apply.

6.2 If you cancel or reschedule with less than 24 hours notice, or if we are unable to gain access to the Site at the agreed time through no fault of our own, we may charge a reasonable fee to cover our lost time and travel costs.

6.3 Gardeners Ruxley may need to reschedule visits due to severe weather, staff illness, vehicle breakdown or other circumstances beyond our control. In such cases, we will endeavour to provide as much notice as reasonably possible and to agree an alternative date with you.

6.4 In the event of repeated cancellations by you, we may terminate ongoing maintenance arrangements by giving you written or verbal notice.

7. Weather and Seasonal Factors

7.1 Gardening work is affected by weather and seasonal conditions. Certain tasks, such as lawn treatments, planting or hedge trimming, may not be suitable at particular times of year or during extreme weather.

7.2 We reserve the right to adjust the timing or nature of the Services to reflect horticultural good practice and to protect plants, lawns and soil structure. This may include postponing visits or substituting certain tasks with other appropriate garden work.

8. Materials, Plants and Equipment

8.1 Where we supply plants, turf, compost, mulches or other materials, we will take reasonable care in selecting and sourcing them from reputable suppliers. However, natural variations in growth, appearance and performance are outside our control.

8.2 All materials supplied by us remain our property until paid for in full. We reserve the right to remove unfixed materials from the Site if payment is not made in accordance with these Terms and Conditions.

8.3 We will use our own gardening tools and equipment unless otherwise agreed. You must allow us to use water and electricity at the Site where reasonably necessary for the provision of the Services.

9. Garden Waste and Environmental Regulations

9.1 As part of our Services, we may generate green waste, such as grass cuttings, prunings, branches and weeds. The handling of waste will be agreed in advance.

9.2 Where practical and agreed, we may leave green waste on Site for composting, mulching or council collection. Alternatively, we can remove waste from the Site for a separate charge that reflects disposal costs, time and transport.

9.3 We comply with applicable waste handling and environmental regulations. We will not dispose of waste illegally or in a manner that breaches local or national requirements. Any tipping fees or green waste charges may be passed on to you where previously agreed.

9.4 We do not remove hazardous, contaminated or non-garden waste. If such materials are encountered, we may suspend work until they are safely removed by an appropriate contractor.

10. Standards, Complaints and Rectification

10.1 We aim to provide Services to a professional standard appropriate for domestic and commercial gardens in our service area. If you are dissatisfied with any aspect of our work, you should raise this with us as soon as possible.

10.2 Where a genuine defect in our Services is identified, and you have notified us within a reasonable period, we may at our discretion return to the Site to rectify the issue or offer a reasonable adjustment to the invoice.

10.3 We are not responsible for issues arising from factors beyond our control, including extreme weather, existing plant health problems, soil conditions, pests and diseases, or your failure to follow our aftercare advice.

11. Liability and Insurance

11.1 We will exercise reasonable skill and care in providing the Services and will take reasonable steps to avoid damage to your property. However, minor damage to surfaces or turf may sometimes be unavoidable when carrying out certain gardening tasks.

11.2 Our liability for loss or damage arising from our negligence or breach of contract is limited to the amount you have paid or are due to pay for the relevant Services, except where such limitation is not permitted by law.

11.3 We are not liable for any loss of profits, loss of enjoyment, consequential or indirect losses, or for any loss that could not reasonably have been foreseen at the time the Agreement was made.

11.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under UK law.

11.5 Gardeners Ruxley maintains appropriate insurance cover for public liability and, where required, for employers liability. Evidence of insurance can be provided upon request.

12. Health and Safety

12.1 We will carry out the Services in a manner consistent with applicable health and safety requirements. You must co-operate with us by keeping the working area clear and following any safety instructions provided.

12.2 We may refuse to carry out work that we reasonably consider unsafe, including work at height beyond the reach of standard equipment or work on unstable structures.

13. Termination

13.1 Either party may terminate an ongoing maintenance Agreement by giving reasonable notice, typically not less than 14 days, unless a different notice period has been agreed.

13.2 We may terminate the Agreement with immediate effect if you fail to pay sums due, repeatedly cancel visits at short notice, deny access to the Site without explanation, or otherwise materially breach these Terms and Conditions.

13.3 On termination, you must pay for all Services provided up to the date of termination and for any materials ordered specifically for your project that cannot reasonably be reused.

14. Personal Data and Privacy

14.1 We will collect and use your personal data only for the purposes of managing your bookings, providing the Services, issuing invoices and communicating with you about your garden and our services.

14.2 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share your data with trusted service providers where necessary to deliver the Services or meet legal obligations.

15. Changes to Terms and Conditions

15.1 Gardeners Ruxley may update these Terms and Conditions from time to time to reflect changes in law, regulation or our operating practices. The version in force at the time of your booking will apply to that particular Service, unless changes are required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and Gardeners Ruxley agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

17.3 The Agreement is between you and Gardeners Ruxley. No other person shall have any rights to enforce any of its terms.

17.4 Your statutory rights as a consumer, where applicable, are not affected by these Terms and Conditions.